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Notification of Title VI Protection

Protecting Your Rights: What is Title VI?

Title VI of the Civil Rights Act of 1964 is a Federal statute that ensures that no person shall be discriminated against or denied benefits on the ground of race, color, or national origin, in programs and services that receive federal financial assistance.  As such, to ensure that OUTREACH customers are not discriminated against, we have adopted policies that promote equal access and quality service to all our customers.

How Do I File a Title VI Complaint?

If you believe you have been discriminated against, you may file a signed, written complaint within one hundred and eighty (180) days of the date of alleged discrimination.  The complaint should include the following information:

1.   Your name, address and how to contact you (e.g. telephone number, e-mail address, etc.), and


2.   How, when, where and why you believe you were discriminated against.  Include the location, names and contact information of any witnesses.


The complaint may be filed in writing to OUTREACH directly at:

Alan Yonemura, Title VI Administrator

OUTREACH Administration

2221 Oakland Rd., Suite 200

San Jose, California 95131
Phone: 408-678-8585


Hearing & Speaking Impaired: Dial 711


Printable Title VI Form
Title VI Complaint Procedure

This title VI Notice and Outreach & Escort’s Title VI Program and Documents have been approved by the Outreach Board of Directors June 04, 2019.

Complaint Assistance


An OUTREACH Customer Service representative will assist with writing a complaint if the complainant is unable to do so. We will accommodate any language requirement and will provide accessible formats and accommodations.

Complainants may also file a Title VI complaint with an external entity such as FTA, other federal and state agencies or federal or state court. However, should a complainant be filed with OUTREACH and an external entity simultaneously, the external complaint will supersede the OUTREACH complaint and OUTREACH complaint procedures will be suspended pending the external entity’s findings.

Thank you.         


Outreach & Escort, Inc.

Outreach & Escort, Inc. (OUTREACH)

2221 Oakland Rd., Suite 200

San Jose, California 95131



Locations Where Title VI Notice is Posted: This notification is posted in public area of building/lobby of business location open to the public; this notification is posted on agency website; this notification is routinely included in informational materials provided to public/riders for services.

Click Here OUTREACH Title VI Complaint Procedure English

Click Here OUTREACH Title VI Complaint Form English

Download PDF OUTREACH Title VI Complaint Procedure English

Download PDF OUTREACH Title VI Complaint Form English