A: OUTREACH, a private non-profit agency, is the Paratransit Broker for the Valley Transportation Authority (VTA). We provide public paratransit service for residents of Santa Clara County whose disability prevents them from using public transportation (bus, train, light rail).

A: OUTREACH currently conducts the application process. If you would like an application we can mail one out to you, or you can print off a form here on this website.

A: Once OUTREACH has received your completed application with an authorization to contact your physician or licensed professional we will contact you or your representative to review your application and conduct a brief phone interview to help determine your paratransit eligibility. You will then receive the results of your eligibility within 21 working days of the phone interview and the verification of disability.

A: Paratransit service is provided seven days a week from 5:00 am to 2:00 am. OUTREACH's Reservations Department is open from 8:00 am to 5:00 pm, 7 days a week, including all holidays and our Day of Service Department is open from 5:00 am to 8:00 pm, if you call between the hours of 8:00 pm and 2:00 am you will be directed to an alternate number. Our administrative offices are open during normal business hours, Monday through Friday, 8:00 am to 5:00 pm.

A: Rides must be scheduled at least 1 day in advance and up to 3 days in advance by calling the toll-free OUTREACH Reservations line (1-800-400-3440). Reservation lines are open from 8:00 am to 5:00 pm seven days a week, and we are open all holidays.

A: Depending upon the individual need and availability, a sedan, or wheelchair accessible vehicle may be used.

A: ADA clients are eligible for unlimited rides of unlimited distance within the service area in Santa Clara County.

A: All standard pre-scheduled rides are $4.00 per one-way trip. There are additional charges for premium services. These charges are outlined in our program guidelines. Eligible clients may make an initial deposit of any dollar amount into their account prior to scheduling any rides. Each time a ride is provided, the cost is deducted fro your account.

A: Yes, customers may travel with a pet as long as it is in a secure cage and under the control of the customer at all times. However, service animals that travel with you do not require to be caged.